How to Setup TP-Link Unifi Router?

TP-Link Unifi Router Setup Guide

A lot of Unifi users in probably face issues such as unstable wireless connection and poor WiFi coverage. It is normally caused by the cheap router supplied by TM unable to work properly when you stay in a big property. With that, you can opt for a replacement router with better hardware to improve the wireless coverage and performance. 

TP-Link is a well known company in the consumer networking space. They produce some really good routers and being rather affordable at the same time. TP-Link also improved a lot recently with a much better firmware and good Unifi compatibility. We will show you how to configure TP-Link Unifi routers in this article. For more TP-Link Unifi routers and their comparison, check our our Unifi router buyer’s guide here.

This article is applicable to the most if not all TP-Link models sold in Malaysia. That include the Archer C5400X, Archer C5400, Archer C4000, Archer C3150, Archer C2300, Archer A10, Archer C9, Archer A9, Archer C7, Archer A7, Archer A6 and etc.

Unifi PPPOE details

Sample Unifi PPPOE details:

  • Username: [email protected]
  • Password: Fd3csFSfksxdew (Case-sensitive random string of characters)

The Unifi PPPOE username and password is required in order to connect to the Unifi network. So, please contact TM customer service before starting the configuration to obtain your Unifi PPPOE username and password. It is not the same as the WiFi password. You will need to be the owner as well.

Keep a pen ready when calling them as the password is quite long and complicated. It is case sensitive as well. TM will call you back within 24 hours to provide you with the username and password.

Connecting the router

TP-Link Unifi Router Connection

Once the PPPOE details is ready, we can proceed to the actual configuration. Your new TP-Link wireless router will be connected directly to the Unifi modem. I included a picture above to show how you should connect your new router. You may have a different modem and router but the connection is the same.

The WAN port of the TP-Link router should be connected to the LAN 1 of the TM modem. Next, connect the HyppTV device to the LAN1 port of your TP-Link wireless router.


Configuring the Unifi router

Step 1: Connect to the router

Power on the TP-Link router and connect it to your computer. I recommend using a computer but using a phone is possible as well. You can either use an Ethernet cable to any of the LAN ports or use the wireless connection. The default WiFi name and password is labeled on the wireless router. 

Step 2: Navigate to the configuration page

Open any browser on your computer and navigate to or and you shall see this page below

Step 3: Create a new admin password

The router will advice you to create a new admin password. Make sure you write it down as we will need it. 

Step 4: Select the time zone

Select the right time zone. It is GMT +8 for Malaysia. This is needed for the router to determine the time correctly. 

Step 5: Select the Internet connection type

This step consist of 3 more steps and make sure you follow them all.
  1. Select PPPOE as the internet connection type
  2. Expand the additional  ISP settings
  3. Select Malaysia-Unifi
TP-Link Unifi Setup

Step 6: Insert the PPPOE username and password

Key in the PPPOE username and password you obtained from TM in this screen. Remember that the password is case sensitive.

Step 7: Configure the wireless connection

Insert the name of your desired wireless connection and insert your desired password here. 

Step 8: Verify the summary

The router will show you a summary of what is configured. Make sure everything is correct and save the configurations.

Step 9: Apply the new configurations

The configuration part is now completed and the wireless router will reboot.

TP-Link Unifi Setup

Step 10: Complete and testing

After the reboot, you can connect to the Internet using the wireless name that you just configured. Check if the Internet and HyppTV is working properly. You may proceed to my troubleshooting guide if you face any issues. 

Do perform a speedtest and see if the performance is satisfactory.


UI shows connected but unable to browse

If the firmware interface shows that you are actually connected to TM network and you have an IP, check if you use the correct PPPOE username and password. A wrong PPPOE username and password can let you to connect to TM network but without Internet access.

HyppTV is not working

If you face issues with HyppTV but Internet is working, check if the HyppTV is connected to LAN 1 as only the port can work for HyppTV.

89 thoughts on “How to Setup TP-Link Unifi Router?”

  1. Hi, I’m using Archer c6 with 500mbps unifi. For lan connection, i’m getting 515mbps while for wifi with 5g only 240mbps. The test was done with me beside the router. Is the result normal for wifi?

  2. Good evening, I updated my unifi package to 500mbps recently. I requested to upgrade my router also but when the technician came, he only replaced my router to model AC1200 (which only support 300mbps). May I know is it the router am I supposed to receive?

  3. Hi , im using TPLink Archer C6 since im have 500mbps unifi , but my unifi not able connect still , checked with unifi my password is correct , any idea ?

      1. Hi , i did turn on the IPTV/VLAN but it still same , not able connect , and the router “internet” is show red led , any idea ? will the fiber optic affect if i got turbo ?

  4. Hi, recently bought a TP Link C2300 router to replace my old router. Setup everything with my BTU for unifi and no problems.

    However, recently for turboed to 500mbps for unifi. TM technician come and changed the BTU as apparently my old BTU cant support the speed, and tried to setup my C2300 but keep failing. Always got error “Failed. Internet not connected. Please check if your phone cable is well-connected”. Tried to connect using my old router, no problems with connecting to the internet.

    Any suggestions?

    1. Hi Daniel, I just bought C2300 too. Works well with me. I didn’t change the BTU, 1480 if I am not mistaken. My internet is 300mbps & I tested the speed & get 230++mbps everytime with 5G & LAN. Not sure if it is different for 500mbps.

  5. Hi.. i bought a 3rd party D-Link AC1200 from shop. But the internet seems to be unstable. Sometime when browsing internet or facebook, the video is not smooth and got stuck. Why is this happening? Something wrong with my router is it? Pls advice

  6. Keyshow Matsudaira

    I just got TP Link AC1750 C7 and I did try to configure it . The router seems not connecting the internet . I am using Unifi . I manage to get the PPoE details to connect to the internet but its rejected it . I did inquire with the TM technical Assistant , the details is correct . Is the router have issue ?

  7. Is there any additional port setting need to be done for my outlook to work using TP-link AC1900 router? after install my microsoft outlook cannot sent the email.

  8. I just bought my Archer C3150, having problem of very slow loading UI. Could it be due to hardware issue? My laptop and desktop have no issue loading into my previous router Tenda AC18 UI.

  9. Hi Blacktubi! I jz fixed Archer C9 as my unifi was recently turbo boosted, hence upgraded my stock D-link to TP-Link C9. The setup are all done and pretty much my internet is connected. The issue is the speed of my unifi which is 500mb seems mission impossible. My LAN speed for internet is only showing 100mb. I’m not able to figure out how to increase that. Hope you could guide me accordingly. Thank you!

    1. Hi there, could you check if you are using at least a CAT5E or CAT6 Ethernet cable. Older Ethernet cables can only do a maximum speed of 100Mbps.

  10. Hi Blacktubi,

    I’ve got the AC5400 and i am using Maxis Fibre. I tried to setup the VOIP but cant seem to get it running. I’ve done it using an Asus router by having the Asus connect to the BTU and the Thompson (where the phones are connected) connected to Asus at a particular LAN port. With the TP-link I followed your IPTV method, and see that VOIP is on LAN 4. So I connected the Thompson to the port but the phones are not working. Could you help? Thanks

    1. Hi there, I wonder if the Internet is working? Make sure you select the Maxis fibre mode and use the VOIP port as indicated on the web interface.

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